WARRANTY CONDITIONS

In the case of a faulty product during the agreed TSUNESS warranty period, please report defective products with a brief error description to our service hotline for registering and send your warranty card to our service department by fax/email to process the warranty claim. You may also contact your dealer (TSUNESS authorized dealer or distributor) or installer if your unit is defective or faulty.

To make a claim under the warranty periods of TSUNESS, you need to provide us the following information and documentation of the faulty product:

• Product Model No. and serial number

• Error message on LCD screen (if available) and additional information regarding the fault/error.

• Detailed information regarding the entire system (modules, circuits, etc.)

• Detailed information of previous claims (if applicable).

• The invoice;

• The warranty card for the limited warranty

• Proof of proper installation by a specialist company.